[..] A QWERTY smartphone is all about communication. The three killer apps/features are in my opinion voice, corporate email and SMS (to some extent IM). Make it easy, really easy and *intuitive* to access these features from the phone book [..]

Interesting post from Ed following a request from Tommi at s60.com on how to improve the phone book.

In principle I like this approach from Nokia leveraging the user experience which is clearly out there but only if you are willing to listen. Personally I have always felt that esp in the “old days” the menu structure of Nokia relative to the Motorolas and Sumsungs in this world actually was quite intuitive. With the integration towards smart phones they have somehow lost it although trying to catch up.

For me intuitive is defined over 2 axis:
1) defaults - can be more than one
2) simply assume in your OS that intuitive for different users means different things

Note.1) take for example the below menu: 1) default when green - start dialing, 2) default when ok - give menu options, 3) default when just starting keying in text on the qwerty keyboard - simply open the SMS appl and start an SMS

Note.2) simply allow users to change the defaults and views - “skin-it”

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